Terms of Service
Show Me Overhead Door
Effective October 1, 2026
These Terms of Service govern use of the Show Me Overhead Door website and the sale, installation, repair, and servicing of overhead sectional doors, roll-up doors, operators, edge-of-dock levelers, and related products and services. They apply to residential and commercial customers. By using our website, requesting or authorizing work, accepting a technician's work, approving an estimate, paying a deposit, or purchasing products or services from us, you agree to these Terms.
Please read Section 18 carefully. It requires most disputes to be resolved by individual binding arbitration, permits either party to use eligible small-claims court, and explains how to opt out of arbitration within 30 days.
1 About These Terms
In these Terms, "Show Me Overhead Door," "we," "us," and "our" refer to Show Me Overhead Door. "Customer" and "you" refer to the person or business using our website, requesting work, authorizing work, or purchasing products or services.
These Terms work together with any estimate, proposal, invoice, work authorization, warranty terms, and Service Disclaimer that apply to a particular job. Those documents are part of the agreement for that job. If a job-specific written document conflicts with these Terms, the job-specific document controls for that job. Our Privacy Policy governs how we collect, use, and protect personal information.
2 Requests for Service and Formation of an Agreement
A service request made online, by telephone, text, or otherwise is not a guarantee of an appointment, price, product availability, or completion date. We may accept or decline any request.
A customer may authorize work in writing, electronically, verbally, or by permitting our technician to proceed. Accepting the completed work also accepts the work and applicable charges, subject to any warranty and Service Disclaimer. Anyone authorizing work for a business or property owner represents that they have authority to do so.
3 Estimates Prices and Additional Work
An estimate is based on the information and conditions then available. Unless expressly stated to be fixed, the final price may change because of concealed damage, inaccurate information, changed conditions, product price or availability, customer requests, or problems discovered after work begins.
If we quoted or estimated a specific amount for service work, we will obtain the customer's approval before performing additional work that would cause the total to exceed that amount. Verbal approval is binding authorization for the additional work and charges.
If the customer asks us to correct additional problems discovered during a service call without setting a specific price limit, we may perform reasonably related additional work. We will seek further approval before unusually expensive additional work when reasonably practicable.
4 Door Installation Deposits and Changes
A deposit is required for every door installation project. The amount varies by job and will be stated in the estimate, proposal, or invoice. Because most doors are specially ordered for the customer and generally cannot be returned, deposits are non-refundable.
If the customer cancels or changes a project after authorization, the deposit may be applied toward products ordered, restocking or supplier charges, labor, delivery, administrative work, and other costs we incur. Any exception or accommodation we choose to make on one project does not change this policy or require us to make a similar exception later.
Customer-requested changes may affect price, product availability, and scheduling. We may require written approval and an additional deposit before ordering changed products or performing changed work.
5 Scheduling Delays and Access
Appointment and completion dates are estimates unless we agree otherwise in writing. Weather, supplier delays, product availability, concealed conditions, emergencies, and events outside our reasonable control may affect scheduling.
The customer must provide safe and reasonable access to the work area, remove vehicles and obstructions, secure children and animals, and identify known hazards. If we cannot safely or reasonably perform the work, we may pause or reschedule it.
6 Customer Responsibilities and Site Conditions
The customer must provide accurate information and any measurements or specifications requested, have authority to approve the work, and disclose known hazards or conditions that may affect it, including structural problems, water intrusion, and concealed utilities.
Openings, framing, mounting surfaces, foundations, and surrounding construction must be properly prepared and capable of supporting the products and work. Improperly prepared openings or mounting surfaces are not our responsibility unless preparing them is expressly included in our written scope of work. Dirt floors and other unstable conditions may prevent proper installation or affect workmanship coverage under the Service Disclaimer.
The owner is responsible for electrical power required for operators, disconnects, permits, and electrician's work unless our written scope says otherwise.
7 Products and Customer Supplied Equipment
Product appearance, color, texture, grain, finish, and minor dimensions may vary from samples, photographs, or online images. Product substitutions will not be made without customer approval when the substitution is material.
We may install customer-supplied doors, operators, parts, or equipment, but we do not warrant their condition, completeness, performance, safety, or manufacturer's coverage. The customer is responsible for missing or defective components and resulting delays or labor. Any workmanship coverage is limited to what our Service Disclaimer or other written warranty terms expressly provide.
8 Repairs Declined by the Customer
If a customer declines a recommended repair during a service call, we do not charge a repair fee merely because the repair was declined. This does not waive charges for work, products, or other services the customer previously authorized or received. We may identify unsafe conditions and may decline to operate or continue working on equipment that we reasonably believe is unsafe.
9 Payment and Taxes
Payment for service work and the remaining balance on installations are due upon completion. We generally send invoices promptly. A brief processing delay does not create Net 30 or other extended payment terms unless we agree to them in writing.
A customer claiming a tax exemption must provide an accurate, valid, and applicable exemption certificate. The customer is responsible for taxes, interest, penalties, or other amounts resulting from an inaccurate, invalid, expired, or inapplicable certificate.
10 Warranties and Manufacturer Coverage
Products and equipment are warranted, if at all, by their manufacturers under the manufacturers' terms. Show Me Overhead Door does not create or expand a manufacturer's warranty and does not guarantee that a manufacturer will approve a claim.
Our installation labor is covered for one year from completion, subject to the Service Disclaimer and any job-specific written terms. Workmanship coverage may be voided by a past-due account; service, adjustment, or operator installation by anyone outside Show Me Overhead Door; dirt floors; misuse; lack of maintenance; customer-supplied equipment; or conditions unrelated to our workmanship. The Service Disclaimer controls the full coverage, exclusions, and claim process.
EXCEPT FOR THE EXPRESS WRITTEN WARRANTIES THAT APPLY TO A JOB, AND TO THE FULLEST EXTENT PERMITTED BY LAW, SHOW ME OVERHEAD DOOR DISCLAIMS ALL OTHER WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THIS DISCLAIMER DOES NOT APPLY TO ANY WARRANTY OR CONSUMER RIGHT THAT CANNOT LEGALLY BE DISCLAIMED OR LIMITED.
11 Safety and Proper Use
Doors, springs, cables, operators, and dock equipment can cause serious injury or property damage if misused, damaged, or improperly adjusted. The customer must follow manufacturer instructions, keep people and objects clear of moving equipment, test safety features as recommended, arrange appropriate maintenance, and stop using equipment that appears unsafe. Repairs and adjustments involving springs, cables, counterbalance systems, or electrical components should be performed by qualified persons.
12 Website Use
The website provides general information and a way to request service. Its content may contain errors or become outdated and does not replace an on-site evaluation. You may not misuse the website, attempt unauthorized access, introduce malicious code, disrupt its operation, burden it through scraping, or use it unlawfully.
The website and its original text, graphics, logos, photographs, and other content are owned by or licensed to Show Me Overhead Door and are protected by applicable intellectual-property laws. You may view and print content for personal, noncommercial use, but may not reproduce or commercially exploit it without permission.
13 Electronic Communications and Signatures
You consent to receive estimates, invoices, notices, and other records electronically at the email address or telephone number you provide. Electronic approvals, signatures, and records have the same effect as paper versions to the extent allowed by law. You are responsible to keep your contact information current.
14 Text Messaging Terms
By providing a mobile number and affirmatively agreeing to receive texts, you authorize Show Me Overhead Door and its service providers, including Jobber, to send service-related and, where separately authorized, marketing text messages to that number. Messages may be sent using an automatic telephone dialing system or other automated technology. Consent to marketing texts is not a condition of purchasing any product or service.
Message frequency varies. Message and data rates may apply. Reply STOP to opt out of texts and HELP for help. You may also revoke consent by contacting us through another reasonable method. We may send one non-marketing confirmation after an opt-out request. Opting out of marketing texts does not prevent us from sending non-marketing communications when permitted by law, such as messages necessary to respond to your request or service your account. Wireless carriers are not liable for delayed or undelivered messages.
15 Privacy
Our Privacy Policy explains our collection, use, sharing, and protection of personal information, including information collected through online forms, Google Analytics, Google Ads, Jobber, Stripe, and text messaging. The Privacy Policy is incorporated into these Terms by reference.
16 Third Party Services and Links
We use third-party platforms and processors, including Jobber and Stripe, and may link to third-party sites. Their services and privacy practices are governed by their own terms. We are not responsible for their content, availability, security, or acts beyond our reasonable control, except where applicable law provides otherwise.
17 Limitation of Liability
To the fullest extent permitted by law, Show Me Overhead Door will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, including lost profits, lost use, business interruption, or downtime, arising from the website or our products or services. Our total liability for a claim relating to a particular job will not exceed the amount the customer paid us for that job.
These limitations do not apply to liability that cannot legally be excluded or limited, and they do not excuse us from performing an express written warranty that applies to the job. The customer remains responsible for loss caused by inaccurate information, unauthorized instructions, unsafe site conditions, misuse, failure to maintain equipment, customer-supplied products, or work performed by others.
18 Dispute Resolution and Binding Arbitration
Informal resolution. Before starting arbitration or a lawsuit, the complaining party must send the other party a written notice describing the dispute, the supporting facts, and the requested relief. The parties will attempt in good faith to resolve the dispute for at least 30 days after receipt of the notice. Notices to us must be sent to the contact information in Section 22.
Agreement to arbitrate. Except for an eligible claim brought in small-claims court and a request for temporary or preliminary injunctive relief to protect rights while arbitration is pending, any dispute or claim arising out of or relating to these Terms, the website, communications, products, services, or the relationship between the parties will be resolved by final and binding individual arbitration. The Federal Arbitration Act governs this arbitration agreement.
Arbitration provider and rules. Arbitration will first be submitted to Business Consumer Alliance (“BCA”) and administered under the BCA Uniform Rules for Binding Arbitration in effect when the arbitration is initiated. If BCA is unavailable, declines or discontinues administration, determines that the dispute is ineligible, or otherwise does not accept the dispute, either party may submit the dispute to the American Arbitration Association (“AAA”). AAA will then administer the arbitration under the rules applicable to the dispute, including its Consumer Arbitration Rules when they apply. No additional agreement or consent from either party is required to transfer the dispute to AAA under this paragraph.
Governing standards and decision. The arbitrator will apply these Terms, all applicable job-specific documents, the Federal Arbitration Act, and applicable Missouri substantive law. The arbitrator may award the same individual remedies that a court could award but may not disregard or modify the parties’ written agreement. The arbitrator will issue a reasoned written decision explaining the essential findings and conclusions on which the award is based.
Location, method, and fees. Unless the parties agree otherwise or applicable law or the administering provider’s rules require a different arrangement, the arbitration will take place in the Missouri county where Show Me Overhead Door’s principal office is located, by video or telephone, or through written submissions. Fees and costs will be allocated under the rules of the provider administering the dispute, except that Show Me Overhead Door will pay any amounts that applicable law or those rules require it to pay.
Individual proceedings only. Disputes must be brought only in an individual capacity and not as a plaintiff or class member in any class, collective, consolidated, mass, or representative proceeding. The arbitrator may award relief only to the individual party seeking relief and only to the extent necessary to resolve that party's claim. If this individual-proceedings requirement is found unenforceable as to a particular claim or request for relief, that portion will proceed in court after all arbitrable matters are completed.
Opt out. You may opt out of this arbitration agreement by sending us a written notice within 30 days after you first accept these Terms. The notice must include your name, address, telephone number, and a clear statement that you are opting out of arbitration. Opting out of arbitration will not affect the remaining Terms or your ability to obtain products or services.
19 Governing Law and Courts
Missouri law governs these Terms, without regard to conflict-of-law principles, except that the Federal Arbitration Act governs Section 18. Any court proceeding permitted under these Terms must be brought in a state or federal court having jurisdiction in the Missouri county where our principal office is located, except an eligible small-claims case may be filed in any court allowed by applicable law. Each party consents to personal jurisdiction in those courts.
20 Changes to These Terms
We may update these Terms by posting a revised version with a new effective date. Changes apply prospectively. The version in effect when a customer authorizes a job generally governs that job unless the parties agree otherwise or the law requires a change.
21 General Provisions
If any provision is found unenforceable, it will be enforced to the maximum extent permitted and the remaining provisions will continue in effect, subject to the specific rule in Section 18 for the individual-proceedings requirement. Our failure to enforce a provision is not a waiver. The customer may not assign an agreement with us without our written consent. We may assign it in connection with a sale, reorganization, or transfer of our business or assets.
These Terms and the incorporated job documents described in Section 1 are the entire agreement concerning their subject matter and replace prior discussions on that subject. Headings are for convenience only.
22 Contact Information
Show Me Overhead Door
22087 Daviess Rd
Knob Noster, Missouri 65336
Email: showmeohd@gmail.com
Website: https://www.showmeohd.com/
